FAQ

Kiido is based in France. The app is available in France, Spain, Sweden, Belgium, and Poland through the Apple App Store and Google Play Store. If you wish to use Kiido elsewhere, contact support@kiido.fr for assistance.

Kiido is a co-parenting app designed to help separated parents communicate better and manage their shared responsibilities like custody schedules and expenses.

Yes. Kiido ensures complete data protection for parents and families. All exchanges take place under HTTPS and are encrypted using TLS protocols. The application is hosted on Amazon Web Services (AWS) in France, which complies with European GDPR standards. This guarantees that your personal information, messages, and shared documents remain confidential and secure at all times.

The Circle of Trust is Kiido’s secure private space where families — separated, blended, or traditional — can stay organized and connected around the children. It lets parents, relatives, and trusted professionals share schedules, documents, and messages safely, without confusion or conflict. Each Circle of Trust is unique to your family’s reality and helps everyone coordinate smoothly for the child’s well-being.

Yes — Kiido has a Free forever plan plus an optional Superpower upgrade. • Free forever: 10 messages per day per household, basic calendar, read-only expenses, 500 MB Vault, basic Mindful AI. No time limit, no card required. • Superpower: unlimited messaging, full calendar, full expense management, 5 GB Vault, unlimited professional contacts, share-ready PDF exports. From €9.99/month (annual commitment). 3-month and 6-month plans also available. Every new household starts with a free 10-day Superpower trial — full access to all premium features, no payment info needed. After 10 days you drop to Free automatically unless you subscribe.

Anyone involved in raising children can open a Kiido account — separated or divorced parents, blended families, single parents, or even traditional families who wish to better coordinate their family life. You can invite your co-parent, relatives, or professionals such as teachers, therapists, or mediators to join your Circle of Trust. Kiido is designed for every family that values communication, balance, and children’s well-being.

Usually, the parent who creates the Circle of Trust pays the subscription. The other co-parent joins for free. You can decide together whether to share the cost, just like other shared expenses for your children.

You have two Circles, and that's deliberate — nothing is duplicated and there's nothing to remove. The first was created by the co-parent who invited you. It's the space you share with them: the custody schedule, the calendar, expenses and messages about your children. Everything you organise together lives there. The second is your own. It was created automatically when you registered, and nobody else can see it — not even your co-parent. It's yours alone. Why keep it? Because family situations change. It may become useful later for a blended family, or another co-parenting arrangement — not necessarily with the same person. Or simply as a space that stays yours. You don't need to do anything with it for now: it doesn't get in the way, and it creates no duplicate on your co-parent's side. This is also what allows you to belong to several Circles at once. A professional — a doctor, psychologist or lawyer — can be invited into several families, and the information in each one never mixes with the others, or with their own Circle. You can switch between your Circles at any time using the selector at the top of the screen.

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